Session Info

Birgit Olzem

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You know that thing you do perfectly every time but can’t explain to anyone else?

That client onboarding process you’ve refined over the years. That troubleshooting approach that just “makes sense” to you. That way, you organize projects that work beautifully in your head.

Now imagine someone asks, “Can you show me how you do that?”

And you freeze. Because you genuinely don’t know where to start.

This is the documentation gap.

The space between what you know and what you can transfer. And it costs us more than we realize, especially in time spent redoing work, in knowledge that walks out the door when people leave, and in contributions we never make because “it’s too hard to explain.”

This lightning talk is about closing that gap. Not with perfect documentation that takes forever to create, but with simple frameworks that make your knowledge accessible.

You’ll learn:

  • Why documentation is strategic, not overhead
  • A 10-minute template for capturing what matters
  • How to decide what’s worth documenting (and what isn’t)
  • Real examples from the WordPress community contribution

Documentation isn’t about being a better writer. It’s about being better at giving your future self (and everyone who comes after you) what they need to succeed.

Come ready to take notes. You’ll leave with something you can implement today.

Session Video & Slides: COming SOON