Support Team

What does the team do?

The Support team is people who like to help others and make a difference. If you have ever asked a question on the WordPress Support forum you have already met some of them. 

In addition to making helping other people a part of their daily lives, members of this team are involved in preparing for WordPress releases, contributing suggestions for development, releasing and maintaining WordPress plugins and components responsible for testing and compatibility.

Marius Jensen from Norway (picture below) is the team representative and he devoted himself to the team as well as everyone else. He himself firstly found the Support forums while seeking an answer, then started to help others but was trying to stay under the radar but finally, team members pulled him from the shadow and now he would have been the first person you meet at WordCamp’s help desk if this event took place offline. But you can find him and other Support Team members even during WordCamp Europe continuously helping people on the Support Forums.

Marius L. J.
Marius L. J.

Read a contributor’s story of Vlad Timotei, who thinks that “Sharing knowledge is the essence of progress”.

For new people

If you are here, you know at least one thing about WordPress. That makes you the perfect candidate to contribute to the Support Forums and be part of the Support Team.

Answering a question in the Support Forums is one of the easiest ways to start contributing and can really make someone’s day better.

You will also learn a lot of new things along the way. Someone needs your help, so, start today.

Pre-defined Support Responses Vlad mentioned and other guides you can find in the Support’s Handbook.

To start you need to create an account on WordPress.org but to meet team members behind the scene and get involved with all other activities, you need to join WordPress.org Slack.

When does the team meet?

Support team meets in #forums channel on WordPress.org Slack every Thursday at 17:00 UTC (19:00 CEST). More details can be found on the WordPress.org Forum Team homepage.

Get started with the communications channels

Set up a WordPress.org and Slack account for the Make WordPress Channel.

If you can’t find a video in your own language, come and help make one! Translation is one of the ways you can contribute to WordPress and make a difference for many people.

Join the live session

  • Why contributing could be for you

    Presented by Abha Thakor and Pedro Fonseca

    This session will provide an introduction on what is contributing to the WordPress project and why you should take part. You will meet a few of the thousands of contributors across the globe who 'make' the software and are part of its thriving community. These contributors will share what inspires them to be involved and …

    June 7, 2021 at 15:15 CEST in Track 2
Contributing and Learn WordPress Track