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Building Support as core of product
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In this talk, I will also share insights into how our support-driven approach strengthens our product development, enhances customer relationships, and contributes to team loyalty and long-term company growth. Additionally, I will discuss the structure of our support team and how it plays a crucial role in Crocoblock’s success. I am currently the CEO of…
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Connecting cultures at SWI Swissinfo.ch: The journey to international audience engagement
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SWI Swissinfo.ch, a leading news outlet, faced significant challenges with its previous content management system, limiting its ability to deliver multilingual content, optimize article recirculation, and engage audiences effectively. In this session, Ronny Marx will share their journey of migrating SWI’s entire news platform to WordPress and WordPress VIP. They’ll dive into the technical hurdles…
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Transforming Tech Leadership: 3 Ways to Shift Communication and Get Your Time Back
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During this session we are going to focus on how Tech Leaders can save approx. 17 hours per week by transforming their communication algorithms. We will dive into the Process Communication Model (PCM) structures that give us ready-to-use structures, tailored for both typical and high-stress environments. The session will be based on case study so…
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WaaS for Agencies: Opportunities, Challenges & Pricing Impact
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In this talk, we’ll explore the full spectrum of WaaS models, from traditional agency offerings to large-scale implementations for franchises and enterprises. You’ll learn how standardization, automation, and streamlined processes can unlock new revenue streams, reduce operational complexity, and dramatically lower per-unit costs. Whether you’re an agency owner looking to scale or a digital strategist…
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3 WordPress Agency F*ckups and What I Learned from Them
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Running a WordPress agency isn’t always smooth sailing. Over the years, I’ve witnessed (and experienced) some epic f*ckups – projects that never seemed to end, plugins that weren’t as flexible as promised, clients who turned into nightmares, and developers who had enough and walked away. But here’s the good news: every f*ckup is a lesson…
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What we learned from building Site Kit and how you can apply this to your WordPress site
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In 2020, we set out to bring the best of Google tools to WordPress. 5 years and 4.5M active installs later, we want to share the many lessons we’ve learned along the way, so the WordPress community can benefit from them too — how WordPress site owners can find these nuggets of insight in a…
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Global Banking on WordPress, it’s possible
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How does a global financial institution with strict security and compliance requirements successfully transition to WordPress at scale? In this session, we’ll explore how Standard Chartered Bank, a multinational bank operating in over 50 markets, partnered with Human Made to replatform from a proprietary CMS to WordPress, evolving their digital strategy along the way.
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Your backups are at risk and so are you
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Backups are crucial, and most people understand their importance. However, in practice, backups are often treated as a “set and forget” task—until disaster strikes, and it turns out those backups are useless. Some are using a DTAP process and have some resilience that way but that is not that common. In this talk I want…
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Your WordPress can do so much more than you think!
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WordPress has been losing popularity for personal expression, many people just have social media accounts instead, and might be attending the WordCamp because they use WordPress professionally. In this talk I’ll make the case for using your WordPress for many parts of your (personal) life: