{"id":25975,"date":"2021-06-07T16:46:29","date_gmt":"2021-06-07T14:46:29","guid":{"rendered":"https:\/\/europe.wordcamp.org\/2021\/?page_id=25975"},"modified":"2021-06-08T17:50:53","modified_gmt":"2021-06-08T15:50:53","slug":"support-team","status":"publish","type":"page","link":"https:\/\/europe.wordcamp.org\/2021\/contribute-to-wordpress\/support-team\/","title":{"rendered":"Support Team"},"content":{"rendered":"\n<ul class=\"wp-block-list\"><li><a href=\"#about-the-team\">What does the team do?<\/a><\/li><li><a href=\"#for-new-people\">For new people<\/a><\/li><li><a href=\"#meetings\">When does the team meet?<\/a><\/li><li><a href=\"#get-started\">Get started with the communications channels<\/a><\/li><li><a href=\"#live-sessions\">Join the live session<\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"about-the-team\">What does the team do?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Support team is people who like to help others and make a difference. If you have ever asked a question on the <a href=\"https:\/\/wordpress.org\/support\/forums\/\">WordPress Support forum<\/a> you have already met some of them.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to making helping other people a part of their daily lives, members of this team are involved in preparing for WordPress releases, contributing suggestions for development, releasing and maintaining WordPress plugins and components responsible for testing and compatibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/profiles.wordpress.org\/clorith\/\">Marius Jensen<\/a> from Norway (picture below) is the team representative and he devoted himself to the team as well as everyone else. He himself firstly found the Support forums while seeking an answer, then started to help others but was trying to stay under the radar but finally, team members pulled him from the shadow and now he would have been the first person you meet at WordCamp&#8217;s help desk if this event took place offline. But you can find him and other Support Team members even during WordCamp Europe continuously helping people on the Support Forums.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" data-attachment-id=\"26542\" data-permalink=\"https:\/\/europe.wordcamp.org\/2021\/contribute-to-wordpress\/support-team\/marius\/\" data-orig-file=\"https:\/\/europe.wordcamp.org\/2021\/files\/2021\/06\/Marius.jpeg\" data-orig-size=\"200,200\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Marius L. J.\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Marius L. J.&lt;\/p&gt;\n\" data-large-file=\"https:\/\/europe.wordcamp.org\/2021\/files\/2021\/06\/Marius.jpeg\" src=\"https:\/\/europe.wordcamp.org\/2021\/files\/2021\/06\/Marius.jpeg\" alt=\"Marius L. J.\" class=\"wp-image-26542\" srcset=\"https:\/\/europe.wordcamp.org\/2021\/files\/2021\/06\/Marius.jpeg 200w, https:\/\/europe.wordcamp.org\/2021\/files\/2021\/06\/Marius-150x150.jpeg 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><figcaption>Marius L. J.<\/figcaption><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Read a <a href=\"https:\/\/europe.wordcamp.org\/2021\/contribute-to-wordpress\/support-team-contributors-story-vlad-timotei\/\">contributor&#8217;s story of Vlad Timotei<\/a>, who thinks that &#8220;Sharing knowledge is the essence of progress&#8221;.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"for-new-people\">For new people <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are here, you know at least one thing about WordPress. That makes you the perfect candidate to contribute to the Support Forums and be part of the<strong> Support Team<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Answering a question in the Support Forums is one of the easiest ways to start contributing and can really make someone\u2019s day better. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will also learn a lot of new things along the way. Someone needs your help, so, start today.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/KPXM0YBMO_0?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-GB&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Pre-defined Support Responses Vlad mentioned and other guides you can find in the <a href=\"https:\/\/make.wordpress.org\/support\/handbook\/\">Support&#8217;s Handbook.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To start you need to create an account on WordPress.org but to meet team members behind the scene and get involved with all other activities, you need to join WordPress.org Slack. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"meetings\">When does the team meet?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Support team meets in <a href=\"https:\/\/wordpress.slack.com\/messages\/forums\/\">#forums<\/a>&nbsp;channel on WordPress.org Slack every Thursday at 17:00 UTC (19:00 CEST). More details can be found on the <a href=\"https:\/\/make.wordpress.org\/support\/\">WordPress.org Forum Team homepage<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"get-started\">Get started with the communications channels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/learn.wordpress.org\/workshop\/set-up-a-wordpress-org-account\/\">Set up a WordPress.org and Slack account for the Make WordPress Channel<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you can\u2019t find a video in your own language, come and help make one! Translation is one of the ways you can contribute to WordPress and make a difference for many people.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"live-sessions\">Join the live session<\/h2>\n\n\n<ul class=\"wordcamp-block wordcamp-post-list has-layout-list wordcamp-sessions\"><li class=\"wordcamp-post-list__post wordcamp-clearfix\">\n<div class=\"wordcamp-session wordcamp-sessions__post slug-why-contributing-could-be-for-you\">\n\t<h3 class=\"wordcamp-block__item-title wordcamp-sessions__title\"><a href=\"https:\/\/europe.wordcamp.org\/2021\/session\/why-contributing-could-be-for-you\/\">Why contributing could be for you<\/a><\/h3>\n\t\n\t\t<p class=\"wordcamp-sessions__speakers\">\n\t\t\tPresented by <a href=\"https:\/\/europe.wordcamp.org\/2021\/speaker\/abha-thakor\/\">Abha Thakor<\/a> and <a href=\"https:\/\/europe.wordcamp.org\/2021\/speaker\/pedro-fonseca\/\">Pedro Fonseca<\/a>\t\t<\/p>\n\t\n\t\n\t\t\t<div class=\"wordcamp-block__item-content wordcamp-sessions__content is-excerpt\"><p>This session will provide an introduction on what is contributing to the WordPress project and why you should take part. You will meet a few of the thousands of contributors across the globe who &#039;make&#039; the software and are part of its thriving community. These contributors will share what inspires them to be involved and &hellip; <\/p>\n<\/div>\t\n\t\t\t<div class=\"wordcamp-sessions__details\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wordcamp-sessions__time-location\">\n\t\t\t\t\tJune 7, 2021 at 15:15 CEST in <span class=\"wordcamp-sessions__track slug-track-2\">Track 2<\/span>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<\/li><\/ul>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/europe.wordcamp.org\/2021\/schedule\/\">Contributing and Learn WordPress Track<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>What does the team do? For new people When does the team meet? Get started with the communications channels Join the live session What does the team do? The Support team is people who like to help others and make a difference. If you have ever asked a question on the WordPress Support forum you &hellip; <a href=\"https:\/\/europe.wordcamp.org\/2021\/contribute-to-wordpress\/support-team\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Support Team&#8221;<\/span><\/a><\/p>\n","protected":false},"author":15524609,"featured_media":0,"parent":21448,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-25975","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/europe.wordcamp.org\/2021\/wp-json\/wp\/v2\/pages\/25975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/europe.wordcamp.org\/2021\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/europe.wordcamp.org\/2021\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/europe.wordcamp.org\/2021\/wp-json\/wp\/v2\/users\/15524609"}],"replies":[{"embeddable":true,"href":"https:\/\/europe.wordcamp.org\/2021\/wp-json\/wp\/v2\/comments?post=25975"}],"version-history":[{"count":23,"href":"https:\/\/europe.wordcamp.org\/2021\/wp-json\/wp\/v2\/pages\/25975\/revisions"}],"predecessor-version":[{"id":27143,"href":"https:\/\/europe.wordcamp.org\/2021\/wp-json\/wp\/v2\/pages\/25975\/revisions\/27143"}],"up":[{"embeddable":true,"href":"https:\/\/europe.wordcamp.org\/2021\/wp-json\/wp\/v2\/pages\/21448"}],"wp:attachment":[{"href":"https:\/\/europe.wordcamp.org\/2021\/wp-json\/wp\/v2\/media?parent=25975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}