David works as an Enterprise Support Engineer and hiring lead on the WordPress.com VIP team at Automattic. His nearly thirty years’ experience in IT support roles has given him the chance to cultivate the art of truly taking care of people and writing so anyone can understand. He has been active in the WordPress community for 12 years; first as a plugin author; then as a speaker and volunteer at various WordCamps; as well as contributing to Core, Support, Translations, and WordPress.tv.