{"id":8721,"date":"2018-05-31T11:23:32","date_gmt":"2018-05-31T10:23:32","guid":{"rendered":"https:\/\/2018.europe.wordcamp.org\/?p=8721"},"modified":"2018-06-14T22:34:11","modified_gmt":"2018-06-14T21:34:11","slug":"new-at-wceu-attendee-services","status":"publish","type":"post","link":"https:\/\/europe.wordcamp.org\/2018\/new-at-wceu-attendee-services\/","title":{"rendered":"New at #WCEU: Attendee Services"},"content":{"rendered":"

\"\"<\/a>Since ticket sales doubled in Vienna in 2016, so have the requests from attendees. Ticket invoices, visa invitation letters, dietary requirements, and other special needs used to be services that we could absorb across our existing teams of organizers. Now that your numbers have grown and are clearly not subsiding, we realized that these tasks needed a team of their own to make sure that attendees get the care and attention you deserve, before, during and after the event.<\/p>\n

Introducing: Attendee Services!<\/h2>\n

We are very proud to introduce the Attendee Services team to the WordCamp Europe organization, the second original team we\u2019ve added following the Public Relations team created last year. If you\u2019ve requested a ticket invoice, a visa invitation letter, sent a general inquiry or looked for information on our FAQ page, then you have already seen Attendee Services in action.<\/p>\n

But wait, there\u2019s more!<\/strong><\/p>\n

The Info Booth<\/h2>\n

Situated near the Wormhole meeting place at the epicenter of the Sava Centar, the Info Booth will serve to answer all of your questions. Schedule changes, directions to the After Party, accessibility needs, the nearest restroom, how to order a taxi, as well as the lost & found – volunteers will be stationed in this convenient location all day Friday and Saturday to help you with whatever you might need to enjoy your time at the conference.<\/p>\n

New tech for badges<\/h2>\n

It\u2019s about time that WordCamp Europe got a bit of an upgrade, so this year we\u2019re bringing in some technology that\u2019s ubiquitous elsewhere. Attendee badges will be printed on-site and will contain a barcode on one side, giving you an easy way to stay in touch with sponsors should you so choose.<\/p>\n

Having the badges printed on-site means no more blank badges and markers if you bought your ticket or swapped with someone at the last minute. Change companies? Have a new twitter account? Those updates can be made too so that your badge has all the updated and relevant information you need to connect and network at WCEU.<\/p>\n

Almost 40% of attendees have said \u201cYes\u201d, when registering for the event, that they would like WCEU to send them special offers and discounts from sponsors. This tells us that you are interested in connecting with them! The barcodes are a closed technology that can only be scanned by the devices we will distribute to sponsors, no other apps are able to glean any information from them. This is a quick and easy way for you to sign up to receive more information directly from sponsors and is 100% opt-in. Don\u2019t like having a barcode on your badge? Cover it with a sticker! We\u2019ll have plenty of those for you.<\/p>\n

And maybe next year we can take it to the next level and use barcodes or QR codes to do a quick check-in at registration. Now wouldn\u2019t that be something?!<\/p>\n

The Official WCEU App<\/h2>\n

It\u2019s almost like we\u2019re in 2018…oh wait! There have been un-official apps floating around for a couple of years now, but newly equipped with a dedicated team that is passionate about the web and giving attendees an excellent experience at WCEU, we thought it was high time we produced our own.<\/p>\n

The one and only official app for WordCamp Europe 2018 will be where you can find all of the essential information, with any last minute changes, in one lightweight, easy-to-access spot.<\/p>\n

What you will find<\/h3>\n