{"id":2950,"date":"2015-05-15T04:49:56","date_gmt":"2015-05-15T04:49:56","guid":{"rendered":"https:\/\/2015.europe.wordcamp.org\/?post_type=wcb_session&p=2950"},"modified":"2015-06-24T09:35:57","modified_gmt":"2015-06-24T09:35:57","slug":"short-talks-3","status":"publish","type":"wcb_session","link":"https:\/\/europe.wordcamp.org\/2015\/session\/short-talks-3\/","title":{"rendered":"Short Talks (Click for details)"},"content":{"rendered":"

1. Franz Vitulli –\u00a0How not to give appalling user support<\/span><\/strong><\/p>\n

More and more developers are using WordPress to build and sell online products (web apps, SaaS, etc.), and providing excellent user support is a skill certainly not to be taken for granted.\u00a0The talk will touch on the benefits and challenges of a great user support and training. I’ll share the most common problems I encountered whilst dealing with support. It will also look at how I give the best support I can and the tools that enable me to do so.<\/p>\n

This session is aimed to WordPress developers, marketers and product managers whose goal is helping their customers\/users enjoy and get the most out of their product.<\/p>\n

2. Joan Boluda – On Internationalization: Plugin documentation and support for the whole\u00a0world<\/strong><\/p>\n

2014 was the first year non-English downloads surpassed English downloads of WordPress. More than 50% of WordPress downloads are for localized versions. Some plugins are “translated” into many languages, but are you offering non-English support? Let\u2019s talk about why you should, and the business opportunity they are missing.<\/p>\n

3. Ilona Filipi – Our Winning Formula For Working With and Retaining Large Clients<\/strong>
\nAt Moove we\u2019re constantly striving to enhance the way we work with large corporates – improving processes, service levels and quality in everything we do.
\nI\u2019ll walk you through how agencies can use a workflow that\u2019s suited to corporate clients and large organisations – Discovery Phase, Kick-Off Meeting, Workshops and then on to Design, Development, QA, Content Import\/Upload, Soft-Launch, Launch and After-Launch. I\u2019ll show you how our team works with large clients – things to be aware of; things to avoid.
\nThe talk will be useful to small agency owners or aspiring freelancers, who would like to work with large clients in the UK<\/p>\n","protected":false},"excerpt":{"rendered":"

1. Franz Vitulli –\u00a0How not to give appalling user support More and more developers are using WordPress to build and sell online products (web apps, SaaS, etc.), and providing excellent user support is a skill certainly not to be taken … Continue reading Short Talks (Click for details)<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":337881,"featured_media":0,"template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_wcpt_session_time":1435404000,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[2671,2424,4847],"footnotes":""},"session_track":[13412],"session_category":[],"class_list":["post-2950","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-track-2"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5A9VZ-LA","session_date_time":{"date":"June 27, 2015","time":"11:20 am"},"session_speakers":[{"id":"2671","slug":"joan-boluda","name":"Joan Boluda","link":"https:\/\/europe.wordcamp.org\/2015\/speaker\/joan-boluda\/"},{"id":"2424","slug":"ilona-filipi","name":"Ilona Filipi","link":"https:\/\/europe.wordcamp.org\/2015\/speaker\/ilona-filipi\/"},{"id":"4847","slug":"franz-vitulli","name":"Franz Vitulli","link":"https:\/\/europe.wordcamp.org\/2015\/speaker\/franz-vitulli\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions\/2950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":7,"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions\/2950\/revisions"}],"predecessor-version":[{"id":4853,"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wp\/v2\/sessions\/2950\/revisions\/4853"}],"speakers":[{"embeddable":true,"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wp\/v2\/speakers\/2671"},{"embeddable":true,"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wp\/v2\/speakers\/2424"},{"embeddable":true,"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wp\/v2\/speakers\/4847"}],"author":[{"embeddable":true,"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wporg\/v1\/users\/ilonaf"}],"wp:attachment":[{"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wp\/v2\/media?parent=2950"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wp\/v2\/session_track?post=2950"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/europe.wordcamp.org\/2015\/wp-json\/wp\/v2\/session_category?post=2950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}