1. Franz Vitulli – How not to give appalling user support
More and more developers are using WordPress to build and sell online products (web apps, SaaS, etc.), and providing excellent user support is a skill certainly not to be taken for granted. The talk will touch on the benefits and challenges of a great user support and training. I’ll share the most common problems I encountered whilst dealing with support. It will also look at how I give the best support I can and the tools that enable me to do so.
This session is aimed to WordPress developers, marketers and product managers whose goal is helping their customers/users enjoy and get the most out of their product.
2. Joan Boluda – On Internationalization: Plugin documentation and support for the whole world
2014 was the first year non-English downloads surpassed English downloads of WordPress. More than 50% of WordPress downloads are for localized versions. Some plugins are “translated” into many languages, but are you offering non-English support? Let’s talk about why you should, and the business opportunity they are missing.
3. Ilona Filipi – Our Winning Formula For Working With and Retaining Large Clients
At Moove we’re constantly striving to enhance the way we work with large corporates – improving processes, service levels and quality in everything we do.
I’ll walk you through how agencies can use a workflow that’s suited to corporate clients and large organisations – Discovery Phase, Kick-Off Meeting, Workshops and then on to Design, Development, QA, Content Import/Upload, Soft-Launch, Launch and After-Launch. I’ll show you how our team works with large clients – things to be aware of; things to avoid.
The talk will be useful to small agency owners or aspiring freelancers, who would like to work with large clients in the UK