Scott Basgaard lives somewhere in the mountains of beautiful Southern Norway. Born and raised in New Jersey, he moved there to live with his wife Renate. He loves all things WordPress and organized the first WordCamp Norway in 2012. Scott makes a living under his alter ego, Scotty B, who is a Support Ninja over at WooThemes specializing in WooCommerce. He’s passionate about helping others and recently organized a 24-hour-long WordPress event, which was free for community, called WordSesh.

Scott will talk about “the importance of delivering happiness to your customers and users”.

In this presentation, I’ll discuss growing and building business through customer service and discuss some tools to use along the way.

I’ll also touch on the importance of helping in the WordPress community as well, as a way of giving back and its value to both you as an individual and whatever team you are a part of.